SERVICE & CUSTOMER CARE WIN NEW BROKER

Accidentcare Group PLC are highly delighted that Allan Chapman & James, a member of the Policy Master broker network, has appointed Accidentcare to manage all their motor insurance claims with effect from 1st June, 2000. 

Once again, this proves that service and customer care are the key issues in the insurance services market today.

Accidentcare pursues a philosophy of providing the highest level of service whilst harnessing the latest technology to ensure that the company is always at the forefront of the industry. 

As well as customer service, Accidentcare are also dedicated to cost savings for the industry as illustrated by the appointment of their Lumacare division to administer the claims process for the ABI (Association of British Insurers) insurance initiative.

As part of the global scheme developed for Allan Chapman & James, complete own-branded marketing material is to be provided as well as introducing the new interactive CD membership card.  This has been designed to enhance the image of Accidentcare and its partners and the new technology allows quick access into Accidentcare's or its partners websites.  It can also be used to promote services by acting as an interactive brochure as well as allowing the member to access their own secure area of the website where their personal information is held.  Details can be retained such as contact names, insurance details, policy excess, next of kin, blood group, allergies, in fact almost anything which may needed in a crisis.